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Five-star Quality at Three-star Prices? Opaque Booking and Hotel Service ExpectationsHuang, Wei-JueHaworth Press Inc2018DOI 10.1080/19368623.2018.1448315
Five Star Teacher: In-Service on the MoveRonald V. MorrisThe Social Studies2017DOI 10.1080/00377996.2017.1342159
Star Power: the Effect of Star Rating on Service Recovery in the Hotel IndustryTsao, Wen-ChinEmerald Group Publishing Limited2018DOI 10.1108/ijchm-05-2016-0247
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