About this Business, Management and Accounting article
Star Power: the Effect of Star Rating on Service Recovery in the Hotel Industry by Tsao, Wen-Chin; Okumus, Fevzi; Okumus, Fevzi is a Business, Management and Accounting article available to read on EtoBox.
It is typically read by researchers, students, and practitioners in Business, Management and Accounting.
- Author
- Tsao, Wen-Chin; Okumus, Fevzi; Okumus, Fevzi
- Publisher
- Emerald Group Publishing Limited; Emerald (MCB UP ); Emerald Group Publishing Ltd.; Emerald (ISSN 0959-6119)
- Published
- 2018
- Language
- EN
- Field
- Business, Management and Accounting (Social Sciences)