Can I read The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization on EtoBox?

The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization by Robert Spector; Patrick D. McCarthy is a book available to read on EtoBox.

What is The Nordstrom Way to Customer Service Excellence : A Handbook For Implementing Great Service in Your Organization about?

First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

Author

Robert Spector; Patrick D. McCarthy

Publisher

Hoboken, N.J.: John Wiley & Sons

Published

2005

Language

EN

ISBN

9780471724209

Subjects

Management, Business