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Путь NORDSTROM к совершенству обслуживания клиентов Спектор Роберт и Патрик Маккарти by Спектор Роберт и Патрик Маккарти is a nonfiction available to read on EtoBox.

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First published in 1995, The Nordstrom Way is a classic guide to great customer service. This new book replaces The Nordstrom Way with an even more practical guide to becoming the “Nordstrom” of your industry. Designed for customer service managers and trainers, as well as business owners, it's an invaluable resource for designing your own programs and initiatives. The authors not only explain the principles of the world's best customer service company, they also show you how to implement them in your own organization. The Nordstrom Way to Customer Service Excellence will help your business make customers its number one concern, and help make your business number one in your industry.

Who reads Путь NORDSTROM к совершенству обслуживания клиентов Спектор Роберт и Патрик Маккарти?

Author

Спектор Роберт и Патрик Маккарти

Publisher

John Wiley & Sons, Incorporated

Published

2005

Language

EN

ISBN

9780471702863

Category

nonfiction

Subjects

Business, Management