Can I read The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (NORDDSTROM WAY) on EtoBox?

The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (NORDDSTROM WAY) by Spector, Robert, 1947-; McCarthy, Patrick D is a business book available to read on EtoBox.

What is The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (NORDDSTROM WAY) about?

"The Nordstroms 'wrote the book' on customer service. Now we have a chance to read, chapter by chapter, how through four generations this family has established one of the finest retail institutions in the world."-Peter Strom, Former Vice Chairman Polo/Ralph Lauren According to David Glass, President and CEO of Wal-Mart, Nordstrom's customer service standards are "what we all shoot for." In his 60 Minutes profile on Nordstrom, Morley Safer raved that the much-acclaimed "Nordstrom Way" was "not service like it used to be, but service like it never was." What makes Nordstrom so special? What, exactly, does this retail giant do that so clearly distinguishes it from the competition? How does the Nordstrom customer service culture work? And, most important, what lessons can industry learn from Nordstrom's example? This updated Second Edition reveals the secrets behind the phenomenal success of this American customer-service legend. Written by veteran journalist Robert Spector and top Nordstrom salesman Patrick McCarthy, and based on exclusive, in-depth interviews with the Nordstrom family, senior executives, directors, and salespeople, this captivating book tells you how this much admir

Who reads The Nordstrom Way: The Insider Story of America's #1 Customer Service Company (NORDDSTROM WAY)?

Author

Spector, Robert, 1947-; McCarthy, Patrick D

Publisher

John Wiley & Sons, Inc. [US]

Published

2000

Language

EN

ISBN

9780471161608

Category

business

Subjects

Management, Fiction, Economics

Rating

3.84 / 5 (156 ratings)

Updated

2026-03-14