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酒店英语口语实训教程 by 刘艳贵,范庆华 主编 is a book available to read on EtoBox.

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封面 2 书名页 4 前言 5 目录 7 Chapter 1 Daily Front Desk Services日常前台服务 10 Section 1 Reserving a Room 客房预订服务 10 Section 2 Concierge Service 礼宾服务 17 Section 3 Baggage Service 行李服务 27 Section 4 Reception and Check-in 登记入住服务 31 Section 5 Currency Exchange 货币兑换 46 Section 6 Wake-up Call Service 叫醒服务 51 Section 7 Check-out 结账退房服务 55 Chapter 2 Daily Food and Beverage Services日常餐饮服务 61 Section 1 Table Reservation Service 餐桌预订服务 61 Section 2 Catering Reception Service 餐饮接待服务 65 Section 3 Taking Orders 点餐服务 70 Section 4 Food Service 用餐服务 75 Section 5 Table Manners 用餐礼仪 81 Section 6 Chinese Food 中国菜 85 Section 7 Bill Payment 结算账单 94 Chapter 3 Daily Housekeeping Services日常客房服务 100 Section 1 Showing the Room 客房迎宾服务 100 Section 2 Cleaning the Room 客房清理服务 104 Section 3 Room Service 客房送餐服务 109 Section 4 Maintenance Service 维修服务 114 Section 5 Laundry Service 洗衣服务 119 Section 6 Dealing with Complaints and Emergencies处理投诉及突发事件 124 Chapter 4 Skill College Entrance Exam Exercises技能高考配套练习 130 Chapter 5 Terminology for Hotel Positions&Sections酒店岗位部门专业术语 145 Section 1 Occupations and Positions 职位岗位 145 Section 2 Names of Hotel Sections 酒店部门名称 147 Chapter 6 100 Common Expressions for Hotel English酒店日常用语

Author
刘艳贵,范庆华 主编
Publisher
重庆大学出版社
Language
ZH

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