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2 (p1): CHAPTER 01前台服务The Front Desk Service2 (p1-1): PART 1信息咨询Requiring Information2 (p1-1-1): Unit 1酒店基本资料Hotel Information6 (p1-1-2): Unit 2酒店设施介绍Introducing Hotel Facilities8 (p1-1-3): Unit 3酒店住房种类Hotel Room Type12 (p1-1-4): Unit 4房间价格及折扣Room Rate and Discounts16 (p1-1-5): Unit 5介绍观光信息Introducing Tourist Information18 (p1-2): PART 2预订房间Reserving Rooms18 (p1-2-1): Unit 1个人预订Personal Reservation20 (p1-2-2): Unit 2更改和取消预订Changing and Cancelling Reservation24 (p1-3): PART 3入住登记和退房手续Checking In and Checking Out24 (p1-3-1): Unit 1登记入住手续Check-In Procedure26 (p1-3-2): Unit 2办理退房手续Handling Check-Out30 (p2): CHAPTER 02客房服务Housekeeping Services30 (p2-1): PART 1客房介绍Room Introduction30 (p2-1-1): Unit 1带客进房Ushering Guests into the Room31 (p2-1-2): Unit 2介绍客房设施Introducing the Room Equipment34 (p2-1-3): Unit 3行李提取Claiming Baggage36 (p2-2): PART 2送餐服务Room Services36 (p2-2-1): Unit 1客户订餐Taking Room Service Order38 (p2-2-2): Unit 2客房送餐费用Room Service Charge40 (p2-3): PART 3其他要求Other Requirements40 (p2-3-1): Unit 1电器维修Repairing the Appliances42 (p2-3-2): Unit 2客房打扫Tidy the Room44 (p2-3-3): Unit 3洗衣服务Laundry Service47 (p2-3-4): Unit 4叫醒服务Wake-up Call Service49 (p2-3-5): Unit 5更换房间Changing Rooms52 (

Author

罗芳编著

Publisher

北京:中国铁道出版社

Published

2019

Language

ZH

ISBN

9787113251284