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Can I read Ready Made Activities For Customer Care (institute Of Management) on EtoBox?
Ready Made Activities For Customer Care (institute Of Management) by Simon Johnson; Institute of Management (Great Britain) is a book available to read on EtoBox.
What is Ready Made Activities For Customer Care (institute Of Management) about?
Designed to develop customer care skills, this book contains over 12 hours of ready-made training. Activities include: identifying your real customers; understanding customer expectations; communicating care to customers; telephone and face-to-face skills; and handling complaints.
- Author
- Simon Johnson; Institute of Management (Great Britain)
- Publisher
- Corby: Institute of Management Foundation ; London: Pitman Pub.
- Published
- 1994
- Language
- EN
- ISBN
- 9780273606840
- Subjects
- Management, Business, Economics
- Updated
- 2026-03-25
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