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25 Reproducible Activities for Customer Service Excellence by Peter R. Garber is a nonfiction available to read on EtoBox.

What is 25 Reproducible Activities for Customer Service Excellence about?

25 Reproducible Activities for Customer Service Excellence Peter Garber Make it easy for employees to provide great customer service with this collection of motivating and skill-building activities. There?s no need for a special training facility, no huge costs involved, or no prior training experience required. All you need is a group of employees who are committed to giving customers what they rightfully deserve‹excellent service. Every topic critical to customer service is addressed in five convenient parts: - Communication - Phone Power - Customer Service Skills - Customer Service Strategies - Achieving Results The fun and easy-to-use activities incorporate exercises, questionnaires, quizzes, facts, role plays, philosophies, characterizations, profiles, assessments, strategies, surveys, matrices, and other tools. Most can be completed in 15¬30 minutes. Areas covered include: - The customer?s first impression - Customer paradigms - Listening to the customer - Finding out who the customer really is - How rumors get started and spread - The importance of telephone greeting messages - Dealing with telephone tag € telephone communications - Understanding w

Who reads 25 Reproducible Activities for Customer Service Excellence?

Author

Peter R. Garber

Publisher

HRD Press, Inc.

Published

2005

Language

EN

ISBN

9780874258486

Category

nonfiction

Subjects

Business, Management, Economics