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The Quality Handbook for Health Care Organizations: A Manager's Guide to Tools and Programs (J-B AHA Press)Dlugacz, Yosef D. & 6 more2004★ 4.4 (26)PDF
The Healing Manager: How to Build Quality Relationships and Productive Cultures At WorkLundin, William & 2 more1993★ 3.5 (2)PDF
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The control theory manager : combining the control theory of William Glasser with the wisdom of W. Edwards Deming to explain both what quality is and what lead-managers do to achieve itWilliam Glasser, William Glassner1995★ 3.7 (15)PDF
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