Call Center Forecasting and Scheduling : the Best of "Call Center Management Review."Gerry Barber, Brad Cleveland, Henry Dortmans2001PDF
Call Center Management on Fast Forward: Succeeding in Today's Dynamic Customer Contact EnvironmentJulia Mayben Brad Cleveland2006PDF
The Call Center Dictionary: The Complete Guide to Call Center and Customer Support Technology SolutionsMadeline Bodin & Keith Dawson2002EPUB
Call Center Rocket Science : 110 Tips to Creating a World Class Customer Service OrganizationRandy Rubingh2013PDF
Call Center Lexikon: Die wichtigsten Fachbegriffe der Branche verständlich erklärtSimone Fojut2008PDF
Call Center Controlling: Ein Modell für die Planung, Kontrolle und Steuerung von Kundenservice-CenternFlorian Schümann, Horst Tisson2006PDF
Call Center на 100%. Практическое руководство по организации Центра обслуживания вызововАлександра Самолюбова2004DJVU
Call Center Savvy: How to Position Your Call Center for the Business Challenges of the 21st CenturyKeith Dawson1999EPUB
Call Centers Made Easy : How to Build, Operate, and Profit from Your Small Business Call CenterStephen Medcroft2001PDF
Call Center Handbook: The Complete Guide to Starting, Running and Improving Your Call Center (Call Center Handbook)Keith Dawson, NetLibrary1999EPUB