Can I read The Quality Library : a Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers on EtoBox?

The Quality Library : a Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers by Sara Laughlin and Ray W. Wilson is a nonfiction available to read on EtoBox.

What is The Quality Library : a Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers about?

In an environment of budget cuts and freezes, libraries must keep a tight rein on costs and inefficiencies. The efficiency of systems and processes goes hand-in-hand with excellent customer service. Managers, however, often find themselves far enough removed from the day-to-day activities in the library that they don't know where inefficiencies, mistakes, and poor customer service may occur.Based on more than 50 years of author expertise in organizational improvement, The Quality Library offers a methodology to pinpoint trouble areas and improve processes. By developing a customer-focused system outlining library processes and networks, administrators and managers can quickly determine areas for improvement that directly apply to the library's goals and missions. Staff will also learn how to statistically document the new process's performance, giving the library a means to quantify its effects.Gives administrators a clear understanding of their suppliers and customersEmpowers front-line staff to make improvements and better decisionsBoosts employee and team morale as they work together to bring about changeOffers real-life success examples showing how process improvement worksIncl

Who reads The Quality Library : a Guide to Staff-driven Improvement, Better Efficiency, and Happier Customers?

Author

Sara Laughlin and Ray W. Wilson

Publisher

ALA Editions of the American Library Association

Published

2009

Language

EN

ISBN

9780838909522

Category

nonfiction

Subjects

Computer Science, Reference, Business

Rating

2.4 / 5 (5 ratings)

Updated

2026-03-14