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Managing service quality Vol. 13, No. 2, Service quality : crossing boundaries by Steven Tax is a nonfiction available to read on EtoBox.

What is Managing service quality Vol. 13, No. 2, Service quality : crossing boundaries about?

The 8th Quality in Services Conference(QUIS 8) hosted by the Faculty of Business atthe University of Victoria had as its coretheme Service Quality: Crossing Boundaries.This theme was chosen for the followingreasons: . This edition of the conference reflectedfor the first time in QUIS’s rich historythat the conference was held outside of itsUS and Swedish roots. This recognizedthe emerging worldwide research inservice management. The University ofVictoria with its MBA concentration inservice management and hiring of a teamof faculty with research programs inservice management issues is indicative ofthis trend. . The authors of the papers reside in 21countries across six continents. Many ofthe papers are co-authored by facultybased in different countries. This is asolid indication of the importance ofcollaboration that spans borders. . The papers are cross disciplinary coveringa broad array of management fieldsincluding, marketing, human resources,operations, strategy, finance andinformation systems. This is consistentwith the leadership role that the servicesfield has taken in breaking free fromdisciplinary based research. . Once again the conference committee hasacted on the premis

Who reads Managing service quality Vol. 13, No. 2, Service quality : crossing boundaries?

Author

Steven Tax

Publisher

Emerald Group Publishing Limited

Published

2003

Language

EN

ISBN

9781845445607

Category

nonfiction

Subjects

Management, Business, Technology