Can I read Call Center Recruiting and New-hire Training : the Best of Call Center Management Review on EtoBox?

Call Center Recruiting and New-hire Training : the Best of Call Center Management Review by Call Center Press; Mark Craig; Leslie Hansen Harps; Greg Levin; Dan Lowe; Julie Mayben; Bette Mock; Anita O'Hara; Wanda Sitzer; Ann Smith; Laurie Solomon; Jennifer Wilber is a book available to read on EtoBox.

What is Call Center Recruiting and New-hire Training : the Best of Call Center Management Review about?

The highest hurdle that stands before most call center managers today is the shortage of qualified agents. To help you prepare for booming call center growth and the demands of the emerging multichannel environment, Call Center Recruiting and New Hire Training compiles the best articles, ideas and tools from the monthly newsletter Call Center Management Review to give you the foundation for a forward-thinking approach to agent recruitment and new-hire training. The increase in call center openings, low employment and intense rivalry for multiskilled agents will add up (if it doesn't already) to a management nightmare unless you have an effective recruitment and new-hire training program in place. Selected for their educational value, practicality and timeless recruiting and new-hire principles, these articles provide innovative practices, programs and strategies to get the right people with the right aptitudes and abilities in place before training commences... and then cultivate those new hires into high-performance agents equipped and ready for the challenges ahead. Paperback, 160 pages, 23 articles

Author

Call Center Press; Mark Craig; Leslie Hansen Harps; Greg Levin; Dan Lowe; Julie Mayben; Bette Mock; Anita O'Hara; Wanda Sitzer; Ann Smith; Laurie Solomon; Jennifer Wilber

Publisher

Call Center Press; ICMI Press (International Customer Management

Published

2001

Language

EN

ISBN

9780970950703