Can I read Customer Service : A Practical Approach on EtoBox?

Customer Service : A Practical Approach by Elaine K. Harris is a business book available to read on EtoBox.

What is Customer Service : A Practical Approach about?

The market-leader__, Customer Service: A Practical Approach, Sixth Edition,__goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, __new Ethics in Action__ exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Who reads Customer Service : A Practical Approach?

Author

Elaine K. Harris

Publisher

Pearson

Published

2012

Language

EN

ISBN

9780132974349

Category

business

Subjects

Business, Management, Economics

Rating

4.5 / 5 (123 ratings)

Updated

2026-03-14