Can I read Customer Service: A Practical Approach: International Edition on EtoBox?

Customer Service: A Practical Approach: International Edition by Elaine K. Harris is a book available to read on EtoBox.

What is Customer Service: A Practical Approach: International Edition about?

This is the eBook of the printed book and may not include any media, website access codes, or print supplements that may come packaged with the bound book. The market-leader, Customer Service: A Practical Approach, Sixth Edition,goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using a hands-on approach, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new Ethics in Action exercises and coverage of the latest trends in the customer service field. Focusing on problem solving, communication strategies and technology, this classic text pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

Author

Elaine K. Harris

Publisher

Pearson Education, Limited

Published

2012

Language

EN

ISBN

9780132974349

Subjects

Business, Management

Updated

2026-03-24