Can I read The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass Business and Management Series) on EtoBox?

The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass Business and Management Series) by Langley, Gerald J., Nolan, Kevin M., Norman, Clifford L., Provost, Lloyd P., Nolan, Thomas W. is a book available to read on EtoBox.

What is The Improvement Guide: A Practical Approach to Enhancing Organizational Performance (Jossey-Bass Business and Management Series) about?

Includes bibliographical references (pages 360-366) and index Introduction: The Science and Art of Improvement -- 1. A Model for Improvement -- 2. Skills to Support Improvement -- 3. Examples of Improvement Efforts -- 4. Using the Model for Improvement -- 5. Developing a Change -- 6. Testing a Change -- 7. Implementing a Change -- 8. Case Studies of Improvement Efforts -- 9. Integrating Improvement to Increase Value -- 10. Eliminating Quality Problems -- 11. Reducing Costs While Maintaining or Improving Quality -- 12. Expanding Customer Expectations to Increase Demand -- 13. Guidance for Leaders -- Appendix: A Resource Guide to Change Concepts The Improvement Guide offers a fundamental approach that promotes integrated activities designed to eliminate quality problems, reengineer systems to reduce costs, and create new products and services to increase demand. Unlike other books that focus on such tools as flowcharts and cause-and-effect diagrams, this book demonstrates how to make change happen. With stories that illustrates core ideas for enhancing quality and productivity, the authors - all active consultants - introduce a new and flexible approach to improvement. Their easy-to-

Author

Langley, Gerald J., Nolan, Kevin M., Norman, Clifford L., Provost, Lloyd P., Nolan, Thomas W.

Publisher

San Francisco: Jossey-Bass Publishers

Published

1996

Language

EN

ISBN

9780787902575

Subjects

Management, Finance, Business