Can I read Front Office : Procedures, Social Skills, and Management on EtoBox?

Front Office : Procedures, Social Skills, and Management by Peter Abbott and Sue Lewry is a book available to read on EtoBox.

What is Front Office : Procedures, Social Skills, and Management about?

Designed for all students of hospitality and tourism management, the second edition of this best selling text gives a modern approach to front office operations and management using realistic scenarios set in the hotel environment Key features of this essential user-friendly style of writing and accessible page layout enables students to use it as a reference book as well as a textbook updated in the light of recent developments such as global distribution systems and the internet greater focus on increasing yield and expansion of vital management aspects such as staffing and equipment additional extended, practical exercise material. Front Office reflects the importance of different features of the receptionist's work and is divided into four main Procedural aspects Dealing with people Increasing yield Management aspects Front Office is ideal for GNVQ/ BTEC students, those taking the professional exams of the HCIMA, and for undergraduates and postgraduates studying hospitality and tourism management and all relevant executive courses. Examines the role of social and management skills, does not just concentrate on procedural aspects Explains both manual and computerized front offic

Author

Peter Abbott and Sue Lewry

Publisher

Oxford ; Boston: Butterworth-Heinemann

Published

1991

Language

EN

ISBN

9780750600248

Subjects

Home & Lifestyle, Cooking, Management