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Hotel Front Office Management by Bardi, James A., 1947- is a book available to read on EtoBox.

What is Hotel Front Office Management about?

<p><P>The updated guide to running a successful hotel front office<P>Hotel Front Office Management uses a human resources approach to cover the unique management and operational challenges in the front offices of today's hotels and lodging facilities. This Fourth Edition continues its emphasis on applying theory and management strategies, as well as providing updated material on technology's role in the modernized front office.<P>Material is logically presented in the order of operations, beginning with an overview of lodging and then progressing through a tour of the today's front office, a review of the guest cycle, and an analysis of guest services. This <P>Fourth Edition includes new sections on hotel risk management, security, and housekeeping management. <P>Useful features of this new edition include&#58;<P><ul><P><li>A new chapter on executive housekeeping and the relationship between the housekeeping department and the front office</li><P><li>Commentaries from hotel front office managers, general managers, and other department managers</li><P><li>Articles on the international hotel workforce</li><P><li>"Opening dilemmas" and their solutions are included in each chapter</li>

Author

Bardi, James A., 1947-

Publisher

John Wiley & Sons, Inc. [US]

Published

2007

Language

EN

ISBN

9780470073636

Subjects

Management, Business, Home & Lifestyle