Can I read Practical Guide to IT Problem Management on EtoBox?

Practical Guide to IT Problem Management by Andrew Dixon, (Information technology manager) is a nonfiction available to read on EtoBox.

What is Practical Guide to IT Problem Management about?

Some IT organisations seem to expend all their energy firefighting – dealing with incidents as they arise and fixing, or patching over, the breakage. In organisations like this, restarting computers is seen as a standard method to resolve many issues. Perhaps the best way to identify whether an organisation understands problem management is to ask what they do after they have restarted the computer. If restarting the computer fixes the issue, it is very tempting to say that the incident is over and the job is done. Problem management recognises that things do not improve if such an approach is taken. Such organisations are essentially spending their time running to stay in the same place. Written to help IT organisations move forward, Practical Guide to IT Problem Management presents a combination of methodologies including understanding timelines and failure modes, drill down, 5 whys and divide and conquer. The book also presents an exploration of complexity theory and how automation can assist in the desire to shift left both the complexity of the problem and who can resolve it. The book emphasises that establishing the root cause of a problem is not the end of the process

Who reads Practical Guide to IT Problem Management?

Author

Andrew Dixon, (Information technology manager)

Publisher

Auerbach Publications

Published

2022

Language

EN

ISBN

9780367636227

Category

nonfiction

Subjects

Computer Science, Technology, Management

Updated

2026-03-24