Can I read IT Problem Management on EtoBox?

IT Problem Management by Gary Walker, Gary S. Walker, Harris Kern is a book available to read on EtoBox.

What is IT Problem Management about?

<p>The complete best practices guide to IT problem resolution!</p><p>No matter how professional your IT organization, if you can't resolve problems quickly and effectively, you'll lose your stakeholders' confidence-and fail. Nowadays, help desk s aren't enough: companies want true service centers capable of delivering complex, strategic solutions. <i>IT Problem Management</i> is the first single source for building world-class problem management processes. Drawing upon his extensive consulting e xperience, Gary Walker presents specific improvements you can make to achieve breakthrough results in any help desk or service center-in-house or out-sourced. Coverage includes:</p><ul><li>Problem identification, customer validation, problem lo gging, service delivery, knowledge capture and sharing, and management oversight</li><li>The Immediate Response Model: accounting for problem variability, complexity, and volume</li><li>Detailed metrics for measuring your responsiveness</li><li>Bett er ways to create and use service level agreements</li><li>State-of-the-art tools for customer interaction, service delivery, and proactive monitoring</li><li>New Internet and knowledge base systems: empo

Author

Gary Walker, Gary S. Walker, Harris Kern

Publisher

Prentice Hall PTR Pearson Education [Distributor

Published

2001

Language

EN

ISBN

9780076092017

Subjects

Computer Science, Finance, Management

Updated

2026-03-24