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酒店实用英语 = Practical English for hotels by 江波,李啟金主编;蒋红,盛夏副主编, Jiang bo., Li qi jin, 江波, 李啟金主编, 江波, 李啟金 is a book available to read on EtoBox.

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2 (p1): Part One Front Office 2 (p1-1): Unit 1 Reservations 12 (p1-2): Unit 2 Reception 21 (p1-3): Unit 3 Concierge Service 29 (p1-4): Unit 4 Front Cashier's Desk 40 (p2): Part Two Housekeeping Department 40 (p2-1): Unit 1 Housekeeping Service 49 (p2-2): Unit 2 Laundry Service 57 (p2-3): Unit 3 Meeting Guests'Requests 65 (p2-4): Unit 4 Dealing with Complaints 76 (p3): Part Three Food and Beverage Department 76 (p3-1): Unit 1 Chinese Food Service 84 (p3-2): Unit 2 Western Food Service 92 (p3-3): Unit 3 Bar Service 100 (p3-4): Unit 4 Coffee Shop 108 (p3-5): Unit 5 Function Catering 118 (p4): Part Four Recreation Center 118 (p4-1): Unit 1 Indoor and Outdoor Sports 127 (p4-2): Unit 2 Entertainment Service 135 (p4-3): Unit 3 Health Care 144 (p5): Part Five Hotel Management 144 (p5-1): Unit 1 Training of Employees 153 (p5-2): Unit 2 Duties and Reponsibilities 162 (p5-3): Unit 3 Managerial Techniques 172 (p6): Appendixes 172 (p6-1): Appendix I Departments and Positions in Hotels 174 (p6-2): Appendix II Useful Hotel Vocabulary 183 (p7): 参考文献 本书以酒店行业的工作场景, 过程和典型工作环节为参照组织内容, 涉及酒店前厅, 客房, 餐饮, 康乐各部门, 共19个单元

Author

江波,李啟金主编;蒋红,盛夏副主编, Jiang bo., Li qi jin, 江波, 李啟金主编, 江波, 李啟金

Publisher

天津:天津大学出版社

Published

2011

Language

ZH

ISBN

9787561839430