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Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization by Inghilleri, Leonardo; Solomon, Micah is a business book available to read on EtoBox.

What is Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization about?

"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODINIn a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will

Who reads Exceptional Service, Exceptional Profit : The Secrets of Building a Five-Star Customer Service Organization?

Author

Inghilleri, Leonardo; Solomon, Micah

Publisher

Amacom Books

Published

2011

Language

EN

ISBN

9780814415399

Category

business

Subjects

Management, Business, Management & Leadership

Rating

4.6 / 5 (185 ratings)

Updated

2026-03-14