Can I read The Official Introduction to the ITIL Service Lifecycle on EtoBox?

The Official Introduction to the ITIL Service Lifecycle by OGC - Office of Government Commerce is a business book available to read on EtoBox.

What is The Official Introduction to the ITIL Service Lifecycle about?

The Official Introduction to the ITIL Service Lifecycle......Page 1 Contents......Page 3 List of figures......Page 6 List of tables......Page 8 OGC’s foreword......Page 9 Chief Architect’s foreword......Page 10 Preface......Page 11 1.2.1 Why is ITIL so successful?......Page 15 1.4 THE ITIL SERVICE MANAGEMENT PRACTICES......Page 16 1.6 NAVIGATING THE ITIL SERVICE MANAGEMENT LIFECYCLE......Page 17 1.6.1 ITIL service management practices – core guidance......Page 18 1.6.3 ITIL web support services......Page 19 2.2 SERVICE DESIGN......Page 23 2.5 CONTINUAL SERVICE IMPROVEMENT......Page 24 Figure 2.1 The Deming Quality Cycle......Page 25 2.8 GETTING STARTED – SERVICE LIFECYCLE PRINCIPLES......Page 26 Table 2.1 Roles and core guides......Page 27 Figure 3.1 The ITIL Service Lifecycle......Page 31 Figure 3.2 Process architecture......Page 32 3.1.4 Feedback throughout the Service Lifecycle......Page 33 Figure 3.3 Continual feedback loop......Page 34 4.1 STRATEGIC ASSESSMENT......Page 37 Table 4.1 Factors in strategic assessment......Page 38 4.3 SERVICE PROVIDER TYPES – MATCHING NEED TO CAPABILITY......Page 39 4.4 SERVICES AS ASSETS – VALUE CREATION......Page 40 Figure 4.1 Service Provider c

Who reads The Official Introduction to the ITIL Service Lifecycle?

Author

OGC - Office of Government Commerce

Publisher

The Stationery Office

Published

2007

Language

EN

ISBN

9780113310616

Category

business

Subjects

Computer Science, Project Management, Business

Rating

3.1 / 5 (21 ratings)

Updated

2026-03-14