Can I read Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) on EtoBox?

Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) by Ron Zemke, Chip R. Bell, Terry R. Bacon, David G. Pugh is a business book available to read on EtoBox.

What is Knock Your Socks Off Service Recovery (Knock Your Socks Off Series) about?

<br> <br> <p>"Cancelled flights, damaged goods, botched bills, locked-up software--these are the service screw-ups that leave customers angry, disgusted...and determined to never buy from you again! But these mad-as-hell customers can be wooed back through skillful, planned ""service recovery."" And, surprisingly, customers who experience world-class Knock Your Socks Off service recovery become your most loyal customers--and are a source of continuing business for years to come. Building on the

Who reads Knock Your Socks Off Service Recovery (Knock Your Socks Off Series)?

Author

Ron Zemke, Chip R. Bell, Terry R. Bacon, David G. Pugh

Publisher

AMACOM Div American Mgmt Assn

Published

2000

Language

EN

ISBN

9780585202266

Category

business

Subjects

Business, Economics, Technology

Rating

3 / 5 (1 ratings)

Updated

2026-03-25