Can I read Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) on EtoBox?

Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Anderson, Kristin, 1962-; Zemke, Ron is a business book available to read on EtoBox.

What is Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) about?

This bright and breezy service primer has proven itself a big hit with frontline service providers and service managers alike! For the nearly 80% of America's workforce that provides service, this friendly tool makes sure the "good service" message gets across loud and clear. Using anecdotes, cartoons, and checklists the book make its point: "As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back -- perhaps even to make or break the company."With a mix of inspiration and concrete techniques readers can put to use the very day they get it, the book shows how to: * use the power of listening to help customers * use words effectively -- to soothe, reassure, and communicate * personalize service without getting emotionally involved * master the Art of Calm * make service more than just "being nice" and really deliver tangible benefits to the customerThe second edition is completely updated and includes new information on e-mail, telephone tact, voice mail, chronic complainers, service recovery, problem solving, and managing the "customer from hell"

Who reads Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)?

Author

Anderson, Kristin, 1962-; Zemke, Ron

Publisher

American Management Association

Published

1991

Language

EN

ISBN

9780814477779

Category

business

Subjects

Management, Business

Rating

3.8 / 5 (2 ratings)

Updated

2026-03-14