Can I read A Guide to Computer User Support for Help Desk and Support Specialists on EtoBox?

A Guide to Computer User Support for Help Desk and Support Specialists by Fred Beisse is a nonfiction available to read on EtoBox.

What is A Guide to Computer User Support for Help Desk and Support Specialists about?

Current or future user-support professionals discover the critical people skills and exceptional technical knowledge to provide outstanding support with Beisse's A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, 6E. This useful guide focuses on the informational resources and technical tools needed most to function effectively in a support position. Readers learn to handle troubleshooting and problem solving, successfully communicate with clients, determine a client's specific needs, train end-users and even handle budgeting and other management priorities. This edition prepares readers to work with the latest developments, from Web and e-mail-based support to Windows 7 and cloud computing. Leading HelpSTAR and Microsoft Office Project Professional 2010 software accompanying the text further reinforce user-support knowledge and skills.

Who reads A Guide to Computer User Support for Help Desk and Support Specialists?

Author

Fred Beisse

Publisher

Course Technology

Published

2014

Language

EN

ISBN

9781285852683

Category

nonfiction

Subjects

Computer Science, Programming, Applications & Software

Rating

4.3 / 5 (199 ratings)

Updated

2026-03-14