Can I read A Guide to Help Desk Concepts on EtoBox?

A Guide to Help Desk Concepts by Knapp, Donna is a book available to read on EtoBox.

What is A Guide to Help Desk Concepts about?

Designed specifically for a first course in any help desk or user support curriculum, this book introduces readers to the service concepts, skill sets, career paths, and operations of the help desk industry. This is one of the first books to present help desk concepts from an educational perspective and provide an overview of the help desk for individuals interested in pursuing a career in customer support. The author is a leading help desk consultant, trainer, and former help desk support engineer and service manager. The author's expertise provides strong real-world computer support examples, case studies, and exercises throughout the book.

Author

Knapp, Donna

Publisher

Cambridge, MA: Course Technology

Published

1999

Language

EN

ISBN

9780760071502