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Service Mining; Framework and Application by Wei-Lun Chang is a book available to read on EtoBox.
What is Service Mining; Framework and Application about?
Quantitative Approaches to Decision Making Contents 8 CHAPTER 1. Framework andOpportunities of ServiceMining 14 CHAPTER 2. Mining Customer Valueon Services 26 CHAPTER 3. Mining the Price of Service 36 CHAPTER 4. Mining Cooperation ofServices 44 CHAPTER 5. Mining Services in Customer Relationship Management 54 CHAPTER 6. Discovering Service Failureand Recovery 68 CHAPTER 7. Mining Service Brands 80 CHAPTER 8. Toward Service Idealism 90 Conclusion 102 Notes 104 References 108 Index 116 Ad page 118 service mining,service cooperation,service branding,service idealism,pricing,value network
- Author
- Wei-Lun Chang
- Language
- EN
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