Can I read Call Center Management: By the Numbers on EtoBox?

Call Center Management: By the Numbers by Anton, Jon; Monger, Jodie; Perkins, Debra Sue is a business book available to read on EtoBox.

What is Call Center Management: By the Numbers about?

<p>Telebusiness has succeeded in making the telephone anintegral and profitable part of business strategy and operation. However, moreoften than not, telesales is a 'bolt-on' activity to the sales department andtelemarketing is an add-on task for the marketing or research department.Telemanagement is a responsibility given to someone already managing anotherbusiness area, telecommunications is a field entrusted mainly to computer professionals,and telestrategy is set only by those implementing o

Who reads Call Center Management: By the Numbers?

Author

Anton, Jon; Monger, Jodie; Perkins, Debra Sue

Publisher

Purdue University Press AtlasBooks Distribution [distributor

Published

1997

Language

EN

ISBN

9781557531124

Category

business

Subjects

Business, Marketing, Technology

Updated

2026-03-25