Can I read 42 Rules for Outsourcing Your Call Center : Best Practices for Outsourcing Call Center Planning, Operations and Management on EtoBox?

42 Rules for Outsourcing Your Call Center : Best Practices for Outsourcing Call Center Planning, Operations and Management by Geoffrey A. Best is a nonfiction available to read on EtoBox.

What is 42 Rules for Outsourcing Your Call Center : Best Practices for Outsourcing Call Center Planning, Operations and Management about?

42 Rules for Outsourcing your Call Center is a compilation of real-life problems, lessons learned, pitfalls found, and practical approaches for planning, implementing, and outsourcing call center operations. It provides a path for companies outsourcing their first call center with a logical sequence of steps for moving an existing operation to an outsourced organization. The book is a foundation for anyone considering outsourcing their call center. It starts by answering the question "Why Outsource," and then guides the reader with rules from defining the project to selecting a vendor to the first go-live call. Businesses continue to be challenged to find ways to minimize costs and maximize profits while retaining their customers with excellent service. They need to focus on customer retention and realize that running their own contact centers is not their core competence. These businesses need outsourcers that can deliver high customer satisfaction and execute cross-sell/up-sell revenue strategies. 42 Rules for Outsourcing your Call Center takes the reader through the entire process from gathering requirements and setting goals, to identifying an outsourcing strategy and und

Who reads 42 Rules for Outsourcing Your Call Center : Best Practices for Outsourcing Call Center Planning, Operations and Management?

Author

Geoffrey A. Best

Publisher

Happy About

Published

2011

Language

EN

ISBN

9781607730699

Category

nonfiction

Subjects

Business, Management, Engineering