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Employees First, Customers Second : Turning Conventional Management Upside Down (Hardcover)--by Vineet Nayar [2010 Edition] ISBN: 9781422139066 by Nayar, Vineet is a business book available to read on EtoBox.
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MORE THAN 100,000 COPIES SOLD One small idea can ignite a revolution just as a single matchstick can start a fire. One such ideaputting employees first and customers secondsparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet NayarHCLTs celebrated CEOrecounts how he defied the conventional wisdom that companies must put customers first, then turned the hierarchical pyramid upside down by making management accountable to the employees, and not the other way around. By doing so, Nayar fired the imagination of both employees and customers and set HCLT on a journey of transformation that has made it one of the fastest-growing and profitable global IT services companies and, according to BusinessWeek, one of the twenty most influential companies in the world. Chapter by chapter, Nayar recounts the exciting journey of how he and his team implemented the employee first philosophy by: Creating a sense of urgency by enabling the employees to see the truth of the companys current state as well as feel the romance of its possible future state Creating a culture of trust by pushing the envelope of transparency in communication and informat
Who reads Employees First, Customers Second : Turning Conventional Management Upside Down (Hardcover)--by Vineet Nayar [2010 Edition] ISBN: 9781422139066?
It is typically read by working professionals who need an authoritative practice reference.
Common subject areas: medicine, law, business, engineering.
- Author
- Nayar, Vineet
- Publisher
- Harvard Business Review Press
- Published
- 2010
- Language
- EN
- ISBN
- 9781422139066
- Category
- business
- Subjects
- Management, Fiction, Business
- Rating
- 3.85 / 5 (233 ratings)
- Updated
- 2026-03-13
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