Opening book details…
Can I read Designing Service Machines : Translating Principles of System Science to Service Design on EtoBox?
Designing Service Machines : Translating Principles of System Science to Service Design by Ram Babu Roy; Paul Lillrank; Sreekanth V K; Paulus Torkki; SpringerLink (Online service) is a business book available to read on EtoBox.
What is Designing Service Machines : Translating Principles of System Science to Service Design about?
This book presents a general conceptual framework to translate principles of system science and engineering to service design. Services are co-created immaterial, heterogeneous, and perishable state changes. A service system includes the intended benefit to the customer and the structure and processes that accomplish this benefit. The primary focus is on the part of the service system that can reproduce such processes, called here a Service Machine, and methodological guidelines on how to analyz
Who reads Designing Service Machines : Translating Principles of System Science to Service Design?
It is typically read by working professionals who need an authoritative practice reference.
Common subject areas: medicine, law, business, engineering.
- Author
- Ram Babu Roy; Paul Lillrank; Sreekanth V K; Paulus Torkki; SpringerLink (Online service)
- Publisher
- Springer Singapore, Singapore
- Published
- 2019
- Language
- EN
- ISBN
- 9789811309168
- Category
- business
- Subjects
- Computer Science, Engineering, Operations Research
- Updated
- 2026-03-25
More by Ram Babu Roy; Paul Lillrank; Sreekanth V K; Paulus Torkki; SpringerLink (Online service)
Similar books
- REST API Design Rulebook [designing Consistent RESTful Web Service Interfaces] — Massé, Mark (2012)
- Service Design Practices for Healthcare Innovation : Paradigms, Principles, Prospects — Mario A. Pfannstiel , Nataliia Brehmer , Christoph Rasche (2022)
- Designing Service Processes to Unlock Value, 3rd — Joy M. Field (2020)
- Principles of Computer System Design : An Introduction — Jerome H. Saltzer; M. Frans Kaashoek (2009)
- An Introduction to Service Design : Designing the Invisible — Lara Penin (2017)
- Introduction to Product/Service-System Design — Patrick Müller, Noara Kebir, Rainer Stark, Luciënne Blessing (auth.), Tomohiko Sakao, Mattias Lindahl (2009)