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An Introduction to Service Design : Designing the Invisible by Lara Penin is a book available to read on EtoBox.

What is An Introduction to Service Design : Designing the Invisible about?

A comprehensive introduction to designing services according to the needs of the customer or participants, this book addresses a new and emerging field of design and the disciplines that feed and result from it. Despite its intrinsic multidisciplinarity, service design is a new specialization of design in its own right. Responding to the challenges of and providing holisitic, creative and innovative solutions to increasingly complex contemporary societies, service design now represents an integrative and advanced culture of design. All over the world new design studios are defining their practice as service design while long established design and innovation consultancies are increasingly embracing service design as a key capacity within their offering. Divided into two parts to allow for specific reader requirements, Service Design starts by focusing on main service design concepts and critical aspects. Part II offers a methodological overview and practical tools for the service design learner, and highlights fundamental capacities the service design student must master. Combined with a number of interviews and case studies from leading service designers, this is a comprehensive

Author

Lara Penin

Publisher

Bloomsbury Visual Arts

Published

2017

Language

EN

ISBN

9781350031913

Subjects

Design, Management, Business

Rating

4.4 / 5 (45 ratings)

Updated

2026-03-14