Can I read Planting Flowers, Pulling Weeds : Identifying Your Most Profitable Customers to Ensure a Lifetime of Growth on EtoBox?

Planting Flowers, Pulling Weeds : Identifying Your Most Profitable Customers to Ensure a Lifetime of Growth by Janet Rubio; Patrick Laughlin is a book available to read on EtoBox.

What is Planting Flowers, Pulling Weeds : Identifying Your Most Profitable Customers to Ensure a Lifetime of Growth about?

Introduces a powerful, ten-step approach to forging strong, life-long relationships with any company's most valuable customers Two former Dell executives turned Fortune 500 consultants reveal the incredibly successfully, ten-step program they instituted at the world's number-one PC manufacturer for finding profitable customers, building and maintaining lasting relationships with them, and allocating resources based on their bottom-line value: the Direct Impact Growth System. Rubio and Laughlin use fascinating and instructive case studies based on their experiences at Dell, Xerox, Citibank, Mercedes Benz, Braun, and other top international firms to demonstrate the system in action and its phenomenal results. Janet Rubio (Austin, TX) led Dell's direct marketing and catalog programs and oversaw its 20 million dollar promotional budget. In 1998 she founded Direct Impact, a top national marketing agency specializing in helping companies accelerate and control growth. Patrick Laughlin (Austin, TX) left IBM, where he was the company's top-ranking salesman, to join Dell as a marketing manager. At Dell, he developed a range of sales programs and customer evaluation tools.

Author

Janet Rubio; Patrick Laughlin

Publisher

Wiley; John Wiley & Sons

Published

2002

Language

EN

ISBN

9780471213048

Subjects

Business, Management