Can I read Evolution of Operations Management & Customer Expectations: By: Zukhanye Kraya (ST10488246) on EtoBox?

Evolution of Operations Management & Customer Expectations: By: Zukhanye Kraya (ST10488246) by zukhanyekraya5 is a document available to read on EtoBox.

What is Evolution of Operations Management & Customer Expectations: By: Zukhanye Kraya (ST10488246) about?

The document outlines the evolution of operations management from the industrial revolution to the modern era. Key phases include the shift to machine-based production, the introduction of scientific management, a focus on human relations, quality management, and the impact of globalization and technology. Currently, operations are influenced by digitalization, sustainability, data analytics, and AI.

Author

zukhanyekraya5

Language

EN