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Paradigm Shifts in Quality Management by Nguyen Ho Long is a document available to read on EtoBox.

What is Paradigm Shifts in Quality Management about?

1. The document discusses important paradigm shifts in quality management practices that have occurred or will occur in the future. It outlines 10 major shifts including moving from unknown to known customer identity, meeting customer expectations versus exceeding them, and shifting responsibilities around managing variability. 2. It also discusses shifts from products to services, built-in quality versus controlled quality, homogeneous versus varied market needs, democratization of statistics, optimizing

Author

Nguyen Ho Long

Language

EN