About this document
INSS Service Delivery Strategies by Luiz Henrique Andrade is a document available to read on EtoBox.
The document discusses strategic actions by the Brazilian Social Policy Implementation Agency to improve service delivery. It notes growing workforce deficits and outlines digital transformation initiatives like a mobile app and call center automation. It also describes collaborative service delivery networks and performance-focused analysis centers that have led to significantly higher automatic case decisions and increased application processing. Wait times for appointments have dropped substantially.
- Author
- Luiz Henrique Andrade
- Language
- EN