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Service Quality Improvement for Shopee Food by Dinh Phuong is a document available to read on EtoBox.
What is Service Quality Improvement for Shopee Food about?
The study evaluates and proposes improvements for the service quality of Shopee Food in Surabaya, Indonesia, utilizing Importance Performance Analysis (IPA) and House of Quality (HOQ) methodologies. It identifies key service quality indicators and highlights the need for enhancements in three critical areas to better meet customer expectations and improve satisfaction. The research aims to provide actionable recommendations for Shopee Food to enhance its service quality and compete effectively in the online
- Author
- Dinh Phuong
- Language
- EN