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Demographic Impact on Student Satisfaction by Chintia Meliana Kathy Sirait is a document available to read on EtoBox.
This study examines differences in student satisfaction and perceptions of service quality based on demographic factors such as gender, race, and semester of study. It was conducted with 200 students from two private higher education institutions in Malaysia. Previous research has shown that unmet expectations are a key factor in student withdrawal. Private universities must work to meet student expectations through quality programs and services in order to attract and retain students. However, perception
- Author
- Chintia Meliana Kathy Sirait
- Language
- EN