About this document
Total Quality Management Approaches by Anjali Girish is a document available to read on EtoBox.
This document discusses total quality management (TQM). It defines TQM as a management strategy aimed at embedding quality awareness in all organizational processes. This requires ensuring work is done right the first time and eliminating defects and waste. The document outlines different approaches to defining quality and attributes of quality. It also discusses important thinkers in TQM such as Deming, Juran, and Crosby and their philosophies around continuous improvement, quality planning, and zero defec
- Author
- Anjali Girish
- Language
- EN