About this document
Customer Satisfaction Research References by Shanika Michael is a document available to read on EtoBox.
This document provides a bibliography or list of 40 references related to customer satisfaction. The references are numbered and include the author(s) name, publication year, title of the study or paper, name of the journal or proceedings, and volume and issue number if applicable. The references cover a range of topics within customer satisfaction, including its relationship with service quality, value, loyalty, and industries like banking, insurance, and telecommunications.
- Author
- Shanika Michael
- Language
- EN