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Characteristics of Effective Listening by Carmela Gesite is a document available to read on EtoBox.
What is Characteristics of Effective Listening about?
Effective listening is characterized by attention, empathy, nonverbal communication, open-mindedness, feedback, patience, clarification, avoiding distractions, memory, and respect. It serves purposes such as understanding, building relationships, learning, conflict resolution, encouragement, decision making, empathy, and retention. Barriers to effective listening include distractions, prejudgments, emotional reactions, overthinking, fatigue, language barriers, cultural differences, lack of interest, closed-
- Author
- Carmela Gesite
- Language
- EN