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Outage Notification and Escalation Process by Christopher Aiyapi is a document available to read on EtoBox.

What is Outage Notification and Escalation Process about?

1. The document outlines an escalation and notification process for major and significant outages at telecommunications sites. 2. It describes identifying the alarm and impact, escalating internally to managers and engineers, notifying customer care and stakeholders, and resolving the outage. 3. Key steps include analyzing the fault, escalating outages over 5 minutes or affecting multiple sites, notifying various teams by call, email, and SMS, dispatching call-out engineers, and having managers and the CTO

Author

Christopher Aiyapi

Language

EN