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Can I read 101 Ways to Improve Customer Service : Training, Tools, Tips, and Techniques on EtoBox?
101 Ways to Improve Customer Service : Training, Tools, Tips, and Techniques by Ukens, Lorraine L., Team-ing & Success, Glen Arm, Maryland is a nonfiction available to read on EtoBox.
What is 101 Ways to Improve Customer Service : Training, Tools, Tips, and Techniques about?
101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization. Read more... Abstract: 101 Ways to Improve Customer Service provides a variety of training and development interventions that can be put to use right now with frontline service employees. Your customer service representatives directly influence the perception that customers have of your products and services and ultimately your company. It is vital that your employees develop service strategies to create a positive image, communicate effectively, and build customer rapport to support the underlying values and beliefs of your organization
Who reads 101 Ways to Improve Customer Service : Training, Tools, Tips, and Techniques?
It is typically read by self-directed learners exploring a subject in depth.
Common subject areas: history, science, philosophy, social sciences.
- Author
- Ukens, Lorraine L., Team-ing & Success, Glen Arm, Maryland
- Publisher
- John Wiley & Sons
- Published
- 2007
- Language
- EN
- Category
- nonfiction
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