Can I read Service Operations Dynamics : Managing in an Age of Digitization, Disruption and Discontent on EtoBox?
Service Operations Dynamics : Managing in an Age of Digitization, Disruption and Discontent by Henk Akkermans; SpringerLink (Online service) is a nonfiction available to read on EtoBox.
What is Service Operations Dynamics : Managing in an Age of Digitization, Disruption and Discontent about?
This innovative book presents an up-to-date account of service operations, spanning topics such as IT-enabled services, service supply chain and volatility of demand and supply. Combining a systems perspective with a focus on service supply chains, the chapters provide a clearly framed set of mechanisms and theories with a focus on innovation-driven sectors and the game-changing role of IT. With each chapter built around real-life examples and service companies, the primary services supply chain is discussed alongside four key stakeholder groups: workforce, customers and markets, buyers and suppliers, and IT and innovations.
Who reads Service Operations Dynamics : Managing in an Age of Digitization, Disruption and Discontent?
It is typically read by self-directed learners exploring a subject in depth.
Common subject areas: history, science, philosophy, social sciences.
- Author
- Henk Akkermans; SpringerLink (Online service)
- Publisher
- Springer International Publishing : Imprint : Palgrave Pivot
- Published
- 2018
- Language
- EN
- ISBN
- 9783319720173
- Category
- nonfiction
- Subjects
- Business, Management