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What is Service Quality and Customer Satisfaction in Telecom about?

This document summarizes a study on the relationship between service quality and customer satisfaction in the private telecom sector in India. The study surveyed 310 customers of private telecom companies in India using a questionnaire. Statistical analysis found a significant relationship between service quality and customer satisfaction. Specifically, the results revealed that improving service quality can increase customer satisfaction and loyalty. This contributes valuable insights for both academics an

Author

thanushakpmg

Language

EN