Can I read Understanding Total Quality Management on EtoBox?
Understanding Total Quality Management by Peter Ssempebwa is a document available to read on EtoBox.
What is Understanding Total Quality Management about?
The document discusses Total Quality Management (TQM). It defines TQM as managing the whole organization to achieve excellence through an integrated system focused on constant customer satisfaction and continuous improvement. The key aspects of TQM include tools/techniques/training, a customer-focused culture, and continuous improvement. TQM aims to "do the right things right the first time, every time" through prevention of variability and a commitment to quality as a moving target.
- Author
- Peter Ssempebwa
- Language
- EN