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What is TCS Courier Services Case Study Analysis about?

TCS is a courier service started in 1983 with over 2,000 branches in Pakistan and 3,500+ international locations. It has 6,000 employees and provides services 24/7 using a large fleet of vehicles. TCS aims to continually satisfy customers and become a strong, recognized brand known for excellence. However, TCS lacks a structured orientation program, leading to high employee turnover. Reasons for this include imprecise workforce planning and viewing orientation as a cost rather than an investment. To address

Author

sidra sajid

Language

EN