About this document
Customer Complaint Handling Process by Vaibhav Gadhawe is a document available to read on EtoBox.
This document outlines the process for handling customer complaints at LML Ranjangaon. It establishes responsibilities for addressing complaints and provides a flowchart (Section 4.2) detailing the step-by-step process from receipt of a complaint through containment actions, initial response to the customer, potential corrective actions including a severity visit if required, and traceability of defective parts if requested by the customer. The procedure aims to ensure a systematic approach to complaints an
- Author
- Vaibhav Gadhawe
- Language
- EN